Shipping policy
If you receive this notice but the package is not in your mailbox, in your apartment office, or on the doorstep, here are some things to know,
What to do is your order was shipped with USPS
USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the package, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information
If the package does not show up (extremely rare occasion), please call the Post Office and file a claim.
ThekraftCo. Can not reimburse orders that were miss-delivered by the post office or stolen from a property. thank you for understanding